HelloServi is a marketplace that allows users to offer, sell and buy Services including house maintenance (renovation, plumber, electrician, handyman, air-con etc.), personal services (Hair saloon, Spa, Sports coaching, Fitness trainer, learning etc.), professional services (property agent, Insurance agent, Investment advisers etc.) (“Services” means the professional service offered and / or to be rendered by the Service Professional during his/her business to a Service User). These terms and conditions govern your use of the website bearing the domain www.HelloServi.com and any other related microsites and / or mobile or web applications owned and operated by HelloServi which may or may not be of similar names; and (ii) any related or ancillary facilities or functions such as e-mails, SMS, newsletters, notifications or other communication or content (collectively, our “Platform”).
By using our Platform, you agree to these terms regardless of whether you are registered user or a non-registered visitor on platform. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
“Service User” means any individual or company that has (i) used or browsed the platform; and / or (ii) submitted a request for professional services/service package/service offers offered by Service Professionals, via the platform, in order to make enquiry, booking regardless of whether such Service user ultimately hires or does not hire a Service Professional via the platform;
“Service Professional” means any individual or company that has signed up to offer their Service to the public and to Service Users via the platform
“user”, "you" and "your", as applicable, means a person who accesses, uses, and/or participates in the platform in any manner, whether as a Service User or Service Professional;
We are SPROD PTE LTD, a company registered in Singapore, trading as HelloServi. Our Unique Identity Number is 201834506K and our registered office is at 1 RAFFLES PLACE #44-01A ONE RAFFLES PLACE SINGAPORE (048616).
For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by emailing us at email@example.com or writing to us at 1 RAFFLES PLACE #44-01A ONE RAFFLES PLACE SINGAPORE (048616).
We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.
You acknowledge that the Platform functions as an online platform for Service Users to connect with Service Professionals for the purposes of transacting to respectively receive and provide Services. HelloServi is not itself a Service Professional or a Service User.
you will not copy, distribute, or make derivative works of the Platform in any medium without HelloServi's prior written consent;
you will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purposes; and
We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. If we discontinue certain products, services, functionalities or features, we will give you advance notice where reasonably possible.
We may release products, services, functionalities or features that we are still testing and evaluating. We will label such services as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings. You understand that these beta services are not as reliable as other products or services we offer.
We reserve the right to limit your use of our Platform and the services we provide, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform or any services we provide.
We try our best to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted or continuous. Our Platform may be interrupted for maintenance, repairs, upgrades, network or equipment failures.
You are responsible for configuring your information technology, computer programmes and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.
In registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself. You should choose a strong and secure password. You must keep your password secure and confidential.
You agree not to share your account credentials or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate your account.
You will not copy or distribute any part of the Platform in any medium without HelloServi's prior written authorization.
You will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purpose.
You will provide accurate and complete information when creating your Account.
You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Platform for any purpose without HelloServi's prior written approval.
You shall not in any manual or automated manner collect Service Professionals or Service Users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Platform information or content, including but not limited to, use on a "mirrored", competitive, or third-party site.
You shall not in any way that transmits more request messages to the HelloServi servers, or any server of a HelloServi subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. HelloServi reserves the right to revoke these exceptions either generally or in specific cases.
You shall not recruit, solicit, or contact via any medium, any Service Professionals or Service Users for employment or contracting for a business not affiliated with HelloServi without prior, written authorization from HelloServi.
You shall not take any action that (i) unreasonably encumbers or, in HelloServi's sole discretion, may unreasonably encumber the Platform's infrastructure; (ii) interferes or attempts to interfere with the proper working of the Platform or any third-party participation in the Platform; or (iii) bypasses HelloServi's measures that are used to prevent or restrict access to the Platform.
You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Platform, nor to use the communication systems provided by the Platform for any commercial solicitation purposes
Subject to your payment of applicable fees, we give you a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform, including any software or application as part of the services we offer. This licence is for the sole purpose of enabling you to use and enjoy the benefit of our Platform as provided by us and in the manner as permitted by these terms.
You are responsible for your use of Your Content and any consequences thereof, including any consequences of the use of Your Content by other users or third parties. We are not responsible or liable for any use of Your Content, nor the use of any content or information submitted or posted by other users or visitors.
You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, power and authority to satisfy your obligations with regard to Your Content under these terms.
You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Platform including but not limited to (i) your profile; (ii) the posting of your Service; (iii) the posting of your desired Service; or (iv) the posting of any opinions or reviews in connection with the Platform, the Service, the Service Professional, or the Service User (collectively referred to as "Submitted Content") that
is not pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism or gratuitous violence, encourages conduct that would be considered a criminal offence, give rise to civil liability or violate any law, promotes racism, hatred or physical harm of any kind against any group or individual, contains nudity, violence or inappropriate subject matter, or is otherwise inappropriate;
You warrant that Your Content is not intended to threaten, stalk, defame, defraud, degrade, victimise, or intimidate an individual or group of individuals for any reason or to incite or encourage anyone else to do so;
invades anyone's privacy by attempting to harvest, collect or otherwise utilize or publish any of their information without their knowledge and willing consent;
contains falsehoods or misrepresentations that could damage HelloServi or any third party;
contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;
distributes or contains viruses or any other technologies that may harm HelloServi, or the interests or property of HelloServi users;
is non-local or irrelevant content; or
contains identical content to other open Postings you have already posted, or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of HelloServi.
offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment; or
unsolicited advertising or marketing of a service that is (i) not offered on the Platform; or (ii) is offered on an external platform.
If you believe your intellectual property rights have been infringed, please contact us by firstname.lastname@example.org .
HelloServi does not endorse any Submitted Content or any opinion, recommendation, or advice provided by any users and HelloServi expressly disclaims any and all liability in connection with all Submitted Content.
HelloServi does not permit copyright infringing activities and infringement of intellectual property rights on the Platform, and HelloServi will remove any Data or Submitted Content in its sole discretion, upon being notified or having reason to believe that an infringement has occurred, without prior notice to a user who has or is suspected to have conducted such infringement. HelloServi may take any action or steps it deems fit in its sole discretion against such infringer.
You acknowledge and understand that when using the Platform, you will be exposed to Submitted Content:
from a variety of sources and that HelloServi is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content; and
that is or may be inaccurate, offensive, indecent, or objectionable, and you agree to and hereby waive any legal or equitable rights or remedies you have or may have against HelloServi, and agree to indemnify and hold HelloServi, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Platform.
All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.
HelloServi may (at our discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of third parties. We do not endorse or support any views expressed by any users on our Platform.
By signing up, registering or creating an Account on the Platform as a Service Professional, you agree and undertake to comply with any requests for information which we may make for the purpose of verifying the legality, legitimacy, conduct and proper establishment of your (i) business, company or operations; and / or (ii) provision of your Service.
Service Professionals shall not:
register or list on the Platform in a category of Service which they do not offer or that is irrelevant to or inappropriate for the Service they are offering;
misrepresent the location(s) at which they will provide a Service;
include third party brand names or other inappropriate keywords in their Profile, title or any posting, messages or submission made in or through the Platform;
use misleading titles, words or phrases that do not accurately describe the Service they provide;
include any information in their Profile that is fraudulent or otherwise incorrect;
do anything to circumvent or avoid any fees that HelloServi may charge;
conduct fraud or misconduct on any promotions or partnerships which HelloServi may conduct;
use their Profile or the Platform for promoting (i) products or goods; (ii) Services which are not offered by the Service Professional through the Platform; (iii) Services which are not a recognized category on the Platform; (iv) any platform, service, product, party or any thing not directly related to their Service or otherwise prohibited by HelloServi in its sole discretion from time to time; or (iv) any services that may be prohibited under law;
Service Users shall not:
commit to purchasing or using a Service with no intention of paying for such Service;
sign up, request or negotiate a price for, use, or otherwise solicit a Service (i) with no genuine intention as at the time of such conduct of following through with your use of or payment for the Service; (ii) for the purposes of using pricing, quotations or other information received in doing so for commercial or competitive purposes, business or market intelligence purposes or general surveying; or (iii) any other non-personal use;
request for or agree to purchase a Service when (i) you know, have reason to believe or have been put on notice that you do not meet the Service Professional's terms; or (ii) with the intention of causing disruption, committing fraud or other tortious or illegal purpose.
As a Service User, you are encouraged to refer to our Hire Service Professional and to exercise reasonable and independent judgement, discretion and care in deciding to hire and engaging with a Service Professional.
Service User using the platform, will automatically be a member of the loyalty program named “HelloServi Rewards” operated by the Company and/or its Affiliates.
The Company affiliates, partners, merchants and agents may from time to time offer promotions, including but not limited to promotions related to frequent usage, to users who are designated as members of the HelloServi rewards (“Rewards”).
We integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.
We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.
To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:
We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or making fraudulent misrepresentation in operating the Platform or providing the products or services we offer.
If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.
Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.
By using or participating in the platform, you represent, warrant and undertake that:
You are or intend to be either a Service Professional or Service User;
All registration or other information that you are required to submit in order to gain full use of their Platform for your intended purpose as a Service Professional or Service User is true and accurate and that you will maintain the accuracy of such information;
Your use of the platform and Services offered through this platform do not violate any applicable law or regulation which you are subject to; and
You agree to make payment, if required, for any Services requested through the use of the platform (if any)
You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from (i) your breach of these terms, (ii) your use of our Platform and/or (iii) any misrepresentation made by you.
In any of the above cases, we will notify you by the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law.
The price of the Service will be the price indicated on the order pages when a Service user places his order. Each Service Professional must take all reasonable care to ensure that the price of the Service advised is correct.
It is always possible that, despite best efforts by the Service Professional, some Services may be incorrectly priced on the Platform. If the correct price for the Service at a Service user's order date is less than the price stated to the Service user, the Service Professional will charge the lower amount; but if it's higher than the price stated to the Service user, the Service Professional will contact the Service user for instructions before accepting the Service user's order.
A Service user must pay for the Services by such time and in such manner as specified in the Service Professional's Terms.
HelloServi acts solely as an online platform for Service Users to connect with Service Professionals for the purposes of transacting to respectively receive and provide Services. HelloServi is not itself a Service Professional or a Service User and is not responsible to account for or pay any tax or comply with any laws relating to tax or relevant compliance for any transaction, sale or service provided by any Service Professional to any Service User. You understand, acknowledge and agree that you are solely responsible for your own tax reporting and statutory compliance obligations.
HelloServi may, at its sole discretion, make promotional offers with different features and different rates to any of the Services Professionals or Users whereby these promotional offers shall accordingly be honored by you. HelloServi may determine or change the fee as HelloServi deems in its absolute discretion as necessary or appropriate for the business.
Users may choose to pay for the Services by cash and by credit or debit card ("Card"), or bank transfer. If Service Users choose to pay for the Services by Card, all payments due to Service Professionals for the Services will be channeled to Service Professionals in the agreed quantum within 10 days from the date HelloServi receives the payment.
HelloServi retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where it reasonably believes the Users and Service Professionals to be in breach of the Terms and Conditions between the Service Professionals and Users and HelloServi. In such an event, you shall not hold HelloServi liable for any withholding of, delay in, suspension of or cancellation of, any payment to you.
You agree that you will cooperate in relation to any criminal investigation that is required and to assist HelloServi in complying with any internal investigations, instructions from the authorities or requirements of prevailing laws or regulations in place.
HelloServi is monthly subscription-based platform for Service professionals. Service Professionals acknowledge to pay platform subscription fee according to Platform Payment Terms.
These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.
You hereby acknowledge and agree that HelloServi is NOT a party to any oral or written agreement for Service or any agreement or contract entered into between Service Users and Service Professionals in connection with any Service offered, directly or indirectly, through the Platform.
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Acceptable Use Policy
interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform;
access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk) or attempt to do so;
post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;
Last updated: 22 March 2019