Terms & Condition

Terms of Use for HelloServi Users in Singapore

  1. These terms

    1. HelloServi is a marketplace that allows users to offer, sell and buy Services including house maintenance (renovation, plumber, electrician, handyman, air-con etc.), personal services (Hair saloon, Spa, Sports coaching, Fitness trainer, learning etc.), professional services (property agent, Insurance agent, Investment advisers etc.) (“Services” means the professional service offered and / or to be rendered by the Service Professional during his/her business to a Service User). These terms and conditions govern your use of the website bearing the domain www.HelloServi.com and any other related microsites and / or mobile or web applications owned and operated by HelloServi which may or may not be of similar names; and (ii) any related or ancillary facilities or functions such as e-mails, SMS, newsletters, notifications or other communication or content (collectively, our “Platform”).

    2. By using our Platform, you agree to these terms regardless of whether you are registered user or a non-registered visitor on platform. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

    3. You should also read our Privacy Policy which sets out how we collect and use your personal information.



  1. Definitions

    1. “Service User” means any individual or company that has (i) used or browsed the platform; and / or (ii) submitted a request for professional services/service package/service offers offered by Service Professionals, via the platform, in order to make enquiry, booking regardless of whether such Service user ultimately hires or does not hire a Service Professional via the platform;

    2. “Service Professional” means any individual or company that has signed up to offer their Service to the public and to Service Users via the platform

    3. “user”, "you" and "your", as applicable, means a person who accesses, uses, and/or participates in the platform in any manner, whether as a Service User or Service Professional;



  1. About us and how to contact us

    1. We are SPROD PTE LTD, a company registered in Singapore, trading as HelloServi. Our Unique Identity Number is 201834506K and our registered office is at 1 RAFFLES PLACE #44-01A ONE RAFFLES PLACE SINGAPORE (048616).

    2. For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by emailing us at feedback@helloservi.com  or writing to us at 1 RAFFLES PLACE #44-01A ONE RAFFLES PLACE SINGAPORE (048616).

    3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to our Privacy Policy which is available at www.helloservi.com/legal/privacy-policy  for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

    4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

    5. When we use the words "writing" or "written" in these terms, this includes emails.



  1. Changes of terms

We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.

  1. Function and Purpose

You acknowledge that the Platform functions as an online platform for Service Users to connect with Service Professionals for the purposes of transacting to respectively receive and provide Services. HelloServi is not itself a Service Professional or a Service User.

  1. License to Access



HelloServi hereby grants you a non-exclusive, revocable license to use the platform as set forth in these Terms of Use, provided however that:

    1. you will not copy, distribute, or make derivative works of the Platform in any medium without HelloServi's prior written consent;

    2. you will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purposes; and

    3. you will otherwise act in accordance with these Terms of Use and with all applicable laws.



  1. Availability of our services

    1. We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. If we discontinue certain products, services, functionalities or features, we will give you advance notice where reasonably possible.

    2. We may release products, services, functionalities or features that we are still testing and evaluating. We will label such services as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings. You understand that these beta services are not as reliable as other products or services we offer.

    3. We reserve the right to limit your use of our Platform and the services we provide, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform or any services we provide.

    4. We try our best to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted or continuous. Our Platform may be interrupted for maintenance, repairs, upgrades, network or equipment failures.

    5. You are responsible for configuring your information technology, computer programmes and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.



  1. Your account and password

    1. In registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself. You should choose a strong and secure password. You must keep your password secure and confidential.

    2. You agree not to share your account credentials or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate your account.

    3. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you are in breach of these terms.

    4. You agree to follow our Acceptable Use Policy, which is set out at the end of these terms.

    5. You are responsible for all actions or activities that happens by, through or under your account, unless you report misuse.

    6. You will not copy or distribute any part of the Platform in any medium without HelloServi's prior written authorization.

    7. You will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purpose.

    8. You will provide accurate and complete information when creating your Account.

    9. You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Platform for any purpose without HelloServi's prior written approval.

    10. You shall not in any manual or automated manner collect Service Professionals or Service Users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Platform information or content, including but not limited to, use on a "mirrored", competitive, or third-party site.

    11. You shall not in any way that transmits more request messages to the HelloServi servers, or any server of a HelloServi subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. HelloServi reserves the right to revoke these exceptions either generally or in specific cases.

    12. You shall not recruit, solicit, or contact via any medium, any Service Professionals or Service Users for employment or contracting for a business not affiliated with HelloServi without prior, written authorization from HelloServi.

    13. You shall not take any action that (i) unreasonably encumbers or, in HelloServi's sole discretion, may unreasonably encumber the Platform's infrastructure; (ii) interferes or attempts to interfere with the proper working of the Platform or any third-party participation in the Platform; or (iii) bypasses HelloServi's measures that are used to prevent or restrict access to the Platform.

    14. You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Platform, nor to use the communication systems provided by the Platform for any commercial solicitation purposes



  1. Use of the platform

    1. You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy laws and intellectual property laws in using or accessing the Platform.

    2. Subject to your payment of applicable fees, we give you a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform, including any software or application as part of the services we offer. This licence is for the sole purpose of enabling you to use and enjoy the benefit of our Platform as provided by us and in the manner as permitted by these terms.

    3. This licence to use our Platform will terminate if you do not comply with these terms or other additional terms or conditions imposed by us from time to time.

    4. You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.



  1. Your rights

    1. You retain your rights to any information or content you submit, post or display on or through the Platform (“Your Content”). By submitting, posting or displaying such content, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, process, copy, reproduce, adapt, modify, publish, transmit, display and distribute such content in any and all media or through any distribution channels (now known or later developed), subject to the applicable provisions in our Privacy Policy.

    2. You are responsible for your use of Your Content and any consequences thereof, including any consequences of the use of Your Content by other users or third parties. We are not responsible or liable for any use of Your Content, nor the use of any content or information submitted or posted by other users or visitors.

    3. You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, power and authority to satisfy your obligations with regard to Your Content under these terms.

    4. You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Platform including but not limited to (i) your profile; (ii) the posting of your Service; (iii) the posting of your desired Service; or (iv) the posting of any opinions or reviews in connection with the Platform, the Service, the Service Professional, or the Service User (collectively referred to as "Submitted Content") that

      1. is not pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism or gratuitous violence, encourages conduct that would be considered a criminal offence, give rise to civil liability or violate any law, promotes racism, hatred or physical harm of any kind against any group or individual, contains nudity, violence or inappropriate subject matter, or is otherwise inappropriate;

      2. You warrant that Your Content is not intended to threaten, stalk, defame, defraud, degrade, victimise, or intimidate an individual or group of individuals for any reason or to incite or encourage anyone else to do so;

      3. invades anyone's privacy by attempting to harvest, collect or otherwise utilize or publish any of their information without their knowledge and willing consent;

      4. contains falsehoods or misrepresentations that could damage HelloServi or any third party;

      5. contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;

      6. contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;

      7. distributes or contains viruses or any other technologies that may harm HelloServi, or the interests or property of HelloServi users;

      8. contains links to commercial services or platforms, except as allowed pursuant to the Terms of Use;

      9. is non-local or irrelevant content; or

      10. contains identical content to other open Postings you have already posted, or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of HelloServi.

    5. You will not send messages to other users whom you have made contact with via or through the Platform containing:

      1. offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment; or

      2. unsolicited advertising or marketing of a service that is (i) not offered on the Platform; or (ii) is offered on an external platform.

    6. If you believe your intellectual property rights have been infringed, please contact us by feedback@helloservi.com .



  1. Our rights

    1. HelloServi does not endorse any Submitted Content or any opinion, recommendation, or advice provided by any users and HelloServi expressly disclaims any and all liability in connection with all Submitted Content.

    2. HelloServi does not permit copyright infringing activities and infringement of intellectual property rights on the Platform, and HelloServi will remove any Data or Submitted Content in its sole discretion, upon being notified or having reason to believe that an infringement has occurred, without prior notice to a user who has or is suspected to have conducted such infringement. HelloServi may take any action or steps it deems fit in its sole discretion against such infringer.

    3. You acknowledge and understand that when using the Platform, you will be exposed to Submitted Content:

      1. from a variety of sources and that HelloServi is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content; and

      2. that is or may be inaccurate, offensive, indecent, or objectionable, and you agree to and hereby waive any legal or equitable rights or remedies you have or may have against HelloServi, and agree to indemnify and hold HelloServi, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Platform.

    4. All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.

    5. HelloServi may (at our discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of third parties. We do not endorse or support any views expressed by any users on our Platform.

    6. Our name “HelloServi” and our marks and logos are our trade marks (be it registered or unregistered) and may not be used without our express prior written consent.



  1. Service Professionals

    1. If you are an individual using the Platform and / or have register for an Account as a Service Professional, you represent and warrant that you have the authority to bind the individual and / or company that is responsible for and operates the business as a Service Professional and your acceptance of the Terms of Use will be deemed an acceptance by that Service Professional.

    2. By signing up, registering or creating an Account on the Platform as a Service Professional, you agree and undertake to comply with any requests for information which we may make for the purpose of verifying the legality, legitimacy, conduct and proper establishment of your (i) business, company or operations; and / or (ii) provision of your Service.

    3. Service Professionals shall not:

      1. register or list on the Platform in a category of Service which they do not offer or that is irrelevant to or inappropriate for the Service they are offering;

      2. misrepresent the location(s) at which they will provide a Service;

      3. include third party brand names or other inappropriate keywords in their Profile, title or any posting, messages or submission made in or through the Platform;

      4. use misleading titles, words or phrases that do not accurately describe the Service they provide;

      5. include any information in their Profile that is fraudulent or otherwise incorrect;

      6. do anything to circumvent or avoid any fees that HelloServi may charge;

      7. conduct fraud or misconduct on any promotions or partnerships which HelloServi may conduct;

      8. use their Profile or the Platform for promoting (i) products or goods; (ii) Services which are not offered by the Service Professional through the Platform; (iii) Services which are not a recognized category on the Platform; (iv) any platform, service, product, party or any thing not directly related to their Service or otherwise prohibited by HelloServi in its sole discretion from time to time; or (iv) any services that may be prohibited under law;

      9. solicit Service Users or any person to pay or do anything not specifically permitted by these Terms of Use or by HelloServi as it may in its sole discretion determine from time to time;

      10. offer or solicit any Service or do anything that contravenes these Terms of Use, the Privacy Policy or any laws.



  1. Service Users

    1. Service Users shall not:

      1. commit to purchasing or using a Service with no intention of paying for such Service;

      2. sign up, request or negotiate a price for, use, or otherwise solicit a Service (i) with no genuine intention as at the time of such conduct of following through with your use of or payment for the Service; (ii) for the purposes of using pricing, quotations or other information received in doing so for commercial or competitive purposes, business or market intelligence purposes or general surveying; or (iii) any other non-personal use;

      3. request for or agree to purchase a Service when (i) you know, have reason to believe or have been put on notice that you do not meet the Service Professional's terms; or (ii) with the intention of causing disruption, committing fraud or other tortious or illegal purpose.

    2. As a Service User, you are encouraged to refer to our Hire Service Professional and to exercise reasonable and independent judgement, discretion and care in deciding to hire and engaging with a Service Professional.



  1. HelloServi Rewards

    1. Service User using the platform, will automatically be a member of the loyalty program named “HelloServi Rewards” operated by the Company and/or its Affiliates.

    2. The Company affiliates, partners, merchants and agents may from time to time offer promotions, including but not limited to promotions related to frequent usage, to users who are designated as members of the HelloServi rewards (“Rewards”).



  1. Integrations

    1. We integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.



  1. Feedback

    1. We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.

    2. You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.



  1. Limitation on liabilities

    1. Some countries or jurisdictions may not allow the disclaimers in this clause, in which case these disclaimers will not apply to you.

    2. To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:

      1. we provide the Platform and any services, service package, service offer and rewards we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;

      2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any services, service package, service offer and rewards we provide;

      3. we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;

      4. we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);

      5. we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and

      6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).

    1. To the fullest extent permitted by law, Our Entities are not liable to you or others for:

      1. any indirect, incidental, special, exemplary, consequential or punitive damages; or

      2. any loss of data, business, opportunities, reputation, profits or revenues,

      3. relating to the use of our Platform or any products or services we offer.

    1. We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or making fraudulent misrepresentation in operating the Platform or providing the products or services we offer.

    2. If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.

    3. Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.



  1. Your representation

    1. Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are an adult and that you are able to legally enter into contractual agreements.

If you are using the Platform on behalf of an entity, by using the Platform you represent that you have the necessary rights and authority to agree to these terms (and our Privacy Policy, Acceptable Use Policy and other documents referred to herein) on behalf of that entity. By using or participating in the platform, you represent, warrant and undertake that:

    1. By using or participating in the platform, you represent, warrant and undertake that:

      1. You are or intend to be either a Service Professional or Service User;

      2. You have the authority to enter into and accept these Terms of Use;

      3. All registration or other information that you are required to submit in order to gain full use of their Platform for your intended purpose as a Service Professional or Service User is true and accurate and that you will maintain the accuracy of such information;

      4. Your use of the platform and Services offered through this platform do not violate any applicable law or regulation which you are subject to; and

      5. You agree to make payment, if required, for any Services requested through the use of the platform (if any)



  1. Indemnity

    1. You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from (i) your breach of these terms, (ii) your use of our Platform and/or (iii) any misrepresentation made by you.

    2. You also agree to fully co-operate with us in the defence or settlement of any claim in relation to or arising out of our Platform or these terms.



  1. Termination

    1. These terms will continue to apply until terminated by either you or us as follows.

    2. You may stop using the Platform any time by deactivating your account.

    3. We reserve the right to suspend or terminate your access to our Platform, if we reasonably believe:

      1. you are in serious or repeated breach of these terms (including a prolonged failure to settle any payment);

      2. you are using the Platform in a manner that would cause a real risk of harm or loss to us, other users, or the public;

      3. we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations or legal processes; or

      4. our provision of the Platform to you is no longer possible or commercially viable.

      5. In any of the above cases, we will notify you by the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law.

    1. Where we consider necessary or appropriate, we will report any breach of these terms (or the Acceptable Use Policy) to law enforcement authorities and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.



  1. Fees and Taxes

    1. The price of the Service will be the price indicated on the order pages when a Service user places his order. Each Service Professional must take all reasonable care to ensure that the price of the Service advised is correct. 

    2. It is always possible that, despite best efforts by the Service Professional, some Services may be incorrectly priced on the Platform. If the correct price for the Service at a Service user's order date is less than the price stated to the Service user, the Service Professional will charge the lower amount; but if it's higher than the price stated to the Service user, the Service Professional will contact the Service user for instructions before accepting the Service user's order.

    3. A Service user must pay for the Services by such time and in such manner as specified in the Service Professional's Terms.

    4. HelloServi acts solely as an online platform for Service Users to connect with Service Professionals for the purposes of transacting to respectively receive and provide Services. HelloServi is not itself a Service Professional or a Service User and is not responsible to account for or pay any tax or comply with any laws relating to tax or relevant compliance for any transaction, sale or service provided by any Service Professional to any Service User. You understand, acknowledge and agree that you are solely responsible for your own tax reporting and statutory compliance obligations.

    5. HelloServi may, at its sole discretion, make promotional offers with different features and different rates to any of the Services Professionals or Users whereby these promotional offers shall accordingly be honored by you. HelloServi may determine or change the fee as HelloServi deems in its absolute discretion as necessary or appropriate for the business.

    6. Users may choose to pay for the Services by cash and by credit or debit card ("Card"), or bank transfer. If Service Users choose to pay for the Services by Card, all payments due to Service Professionals for the Services will be channeled to Service Professionals in the agreed quantum within 10 days from the date HelloServi receives the payment.

    7. HelloServi retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where it reasonably believes the Users and Service Professionals to be in breach of the Terms and Conditions between the Service Professionals and Users and HelloServi. In such an event, you shall not hold HelloServi liable for any withholding of, delay in, suspension of or cancellation of, any payment to you.

    8. You agree that you will cooperate in relation to any criminal investigation that is required and to assist HelloServi in complying with any internal investigations, instructions from the authorities or requirements of prevailing laws or regulations in place.

    9. HelloServi is monthly subscription-based platform for Service professionals. Service Professionals acknowledge to pay platform subscription fee according to Platform Payment Terms.



  1. Entire agreement

    1. These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.

    2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.



  1. Other important terms

    1. You hereby acknowledge and agree that HelloServi is NOT a party to any oral or written agreement for Service or any agreement or contract entered into between Service Users and Service Professionals in connection with any Service offered, directly or indirectly, through the Platform.

    2. No agency, partnership, joint venture, or employment is created as a result of the Terms of Use or your use of any part of the Platform. You do not have any authority whatsoever to bind HelloServi in any respect. All Service Professionals are independent of HelloServi. Neither HelloServi nor any users of the Platform may direct or control the day-to-day activities of the other or create or assume any obligation on behalf of the other.

    3. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.

    4. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.



  1. Contact

    1. If you have any questions about these terms or the Acceptable Use Policy, please contact us by feedback@helloservi.com .



  1. Governing law and jurisdiction

    1. These terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore.

    2. The courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.



  1. Acceptable Use Policy

    1. As part of the terms of use, you agree not to misuse the Platform or help anyone else to do so. For example, you agree not to do any of the following in connection with the Platform:

      1. use our Platform for unlawful or unauthorised purposes;

      2. re-sell or attempt to benefit in a commercial fashion from any data, content or information available on the Platform;

      3. probe, scan, or test the vulnerability of any system or network;

      4. breach or otherwise circumvent any security or authentication measures or service use limits;

      5. access, tamper with, or use non-public areas or parts of the Platform;

      6. interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform;

      7. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform or any related technology that is not open source;

      8. access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk) or attempt to do so;

      9. send unsolicited communications, promotions or advertisements, or spam;

      10. forge any TCP/IP packet header or any part of the header information in any email;

      11. send altered, deceptive, or false source-identifying information, including "spoofing" or "phishing";

      12. conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation;

      13. abuse referrals or promotions;

      14. post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;

      15. violate the letter or spirit of our terms of use;

      16. violate applicable laws or regulations in any way; or

      17. violate the privacy or infringe the rights of others.

Last updated: 22 March 2019