Helloservi:: Consumer FAQ

FREQUENTLY ASKED QUESTIONS

How to create an account?
Click on “sign-up” button, and fill in the required details, then click on the “Submit” button. You will receive a One-Time Password on your registered phone number, enter that and you have your HelloServi account, ready to book services.
How to book a service?
Choose your desired service type you’d like. After that, you can select your preferred service vendor and service product, and click on”Book Now”. Fill in the details, such as preferred timing, your address and service team member. After choosing a specific service team member, you will be redirected to their calendar, through which you can choose a suitable time for both parties. Thereafter, you click on “Send Now” which creates your booking request.

You can also “Explore the Shop” to check out their service products before making a decision. Additionally, you can “Make an Enquiry” for any service product and chat with the vendors about price, timings and any questions.

If you’re looking for a specific service, you can also search for your preferred service and get the top vendors and thereafter its the same process, as explained above. you can select your preferred service vendor and service product, and click on”Book Now”. Fill in the details, such as preferred timing, your address and service team member. After choosing a specific service team member, you will be redirected to their calendar, through which you can choose a suitable time for both parties. Thereafter, you click on “Send Now” which creates your booking request.
How to make payments and use voucher code?
After your booking has been accepted by the vendor, they will generate a payment request after they have delivered their services. You will get a notification, and as you can see in the video, you click on “Pay” which will direct you to the payment page. Fill in your card details, and you can also put in a voucher code, if you have one. Then click on “Make Payment” and you’re all set!

Alternatively, you can also make the payment. First, go to the chat with your vendor, and click on “Pay Pending Payments”, and you will redirected to the payment page. Thereon, you do the same, fill in your card details, and you can also put in a voucher code, if you have one. Then click on “Make Payment” and you’re all set!